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TERMS AND CONDITIONS OF SALE

We accept orders subject to the following terms and conditions:

When placing an order you acknowledge and accept the following terms and conditions. Please do not confirm your order until you have read and understood them in full. We rely on and assume the details given regarding delivery are correct. If for any reason they are not we cannot be held responsible for non-delivery of goods, and no refunds for goods or delivery can be offered. Once orders are placed they cannot be subsequently changed or amended in any way. No refunds can be given and goods will be delivered as ordered. Orders will be delivered subject to available stock.

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A  standard delivery  charge of £4.95 is added to the purchase price for local delivery area. Flowers will be delivered between the hours of 9 am and 5 pm. For specific delivery times, there may be a surcharge - Please call first to confirm. Orders must be placed by 12 noon on the day prior to delivery. Deliveries are made Monday to Saturday throughout the U.K. Sunday delivery only on Mothering Sunday - for local Martock delivery ONLY

 We are closed for all orders Good Friday, Saturday, Sunday and Easter Monday, and for the Xmas holiday.

DELIVERY INFORMATION

Please be sure to provide us with the following information:

The full postal/delivery address including full postcode and telephone number (if possible) of the recipient. A daytime contact number/e-mail for you.

Only if required - Any special directions and alternative instructions, should the recipient be out. Delivery to a hospital – Please check if the hospital accepts flowers.

TERMS AND CONDITIONS OF DELIVERY

We will always endeavour to deliver your flowers within the proposed allocated time slot and in perfect condition. However, if the recipient is not there and the delivery cannot be made, (left in safe place or with a neighbour), we will attempt to redeliver the same/ following day after the recipient has made contact with us. Should a second delivery prove impossible, the order will be returned to us for disposal if we cannot make contact with you or the recipient. If a replacement is then required, the order will need to be placed again and charged in full prior to re-delivery.

NATIONWIDE & INTERNATIONAL DELIVERY INFORMATION

These orders may be executed through the eFlorist Relay System., please call with your requirements and for costs.

DAMAGED FLOWERS / REFUND POLICY

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged.  If the recipient receives damaged flowers, please contact us immediately (and at the latest within 48 hours of receipt) so that we can arrange to re-send on the next available delivery date. Our 100% satisfaction guarantee only applies to the products and aspects of our service that we have direct control over. The guarantee is not applicable to issues that are outside our control such as: Incorrect or incomplete address provided by the customer or refused deliveries.

SUBSTITUTION POLICY

Wherever possible we will always send bouquets and arrangements as ordered. When we do have to substitute any part of an order due to lack of availability of a particular item, we will always replace it with flowers of equivalent value. Should we feel for any reason that a bouquet or arrangement may not meet the above criteria we will contact you as soon as possible to let you know, and suggest available alternative choices prior to arranging delivery.

All enquiries please to theflowerloft@hotmail.com or contact us on 01935 823 168

The Flower Loft

103 North Street

Martock

Somerset TA12 6EJ

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